Using Scout.

The service

Scout is operated by Trans Global Ltd, contactable at [email protected]. It helps you monitor used-car listings on Trade Me, save search conditions, keep a shortlist and receive notifications in your workspace.

Scout is independent of Trade Me and is not affiliated with or endorsed by Trade Me. We do not sell, inspect, value or reserve vehicles, represent sellers, or process vehicle purchases.

Your account

Use an email address or sign-in provider account you control and keep your credentials private. You are responsible for using your account appropriately. Contact us if you suspect someone else has gained access. Available plans, prices and applicable charges are explained before you agree to a purchase. A verified account email is required to subscribe.

Read these terms and our privacy statement before using your workspace. Contact us if you have questions.

Paid subscriptions

When subscriptions are available, Scout Paid is NZD $19.99 per month plus GST or NZD $199.90 per year plus GST. Standard New Zealand totals are $22.99 monthly and $229.89 yearly, including GST. The yearly price is charged upfront for the whole year. Tax depends on your location; checkout shows the final total before you pay. A test-mode checkout is for testing only and is not a live subscription offer.

Paid includes hourly data updates, no Scout advertising placements and 100 Ask Scout AI messages per New Zealand calendar day. These benefits start after payment is confirmed. Returning to Scout from checkout does not by itself confirm payment. Free benefits continue to apply when no Paid subscription or complimentary Paid access is in effect.

A subscription renews automatically each month or year at the agreed billing interval until canceled. Use Settings → Manage billing to review invoices, update payment details or cancel renewal before the next charge. Cancellation normally takes effect at the end of your confirmed paid period; Paid benefits continue for that period, then Free benefits apply. Contact us if you cannot access the billing controls or need help with a charge.

A failed renewal payment does not remove previously confirmed paid time. After that time ends, Free benefits apply until a payment is confirmed. A refund or payment dispute may affect access for the relevant paid period. A refund does not necessarily cancel future renewal, so review your subscription in Manage billing. Your existing searches and saved cars remain available under the applicable plan.

Contact [email protected] to request a refund or raise a billing concern. Requests are considered in light of the circumstances and your legal rights. Nothing in our renewal, cancellation or refund arrangements limits any right or remedy that cannot lawfully be excluded under New Zealand consumer law. We will communicate material changes to a paid offer before they take effect.

Listings, updates and notifications

Scout’s results reflect collected data, not a live guarantee of availability. Free and Paid plans use different publication schedules. Collections, matching and notifications may be delayed or interrupted. Data may be incomplete, inaccurate or changed by the seller after collection.

Confirm price, availability, condition, seller details and all other material information on the original listing before making a decision. A match or AI suggestion is not a recommendation to buy and is not financial or mechanical advice. A car leaving your results does not necessarily mean it has sold.

Ask Scout may misunderstand a request. Review proposed filters and settings before applying them. Manual filters remain available.

Acceptable use

Use Scout lawfully and respect other people’s privacy and rights. Do not attempt to access someone else’s workspace, bypass access or usage limits, interfere with the service, upload malicious content or use it to harass others. Do not republish listing content unless you have the necessary rights.

We may restrict access where reasonably necessary to protect the service, investigate misuse or comply with law. Contact us if you believe a restriction was applied in error.

Availability and changes

Scout is being developed and may change. We may need to carry out maintenance, correct errors or adjust features. We aim to communicate material changes affecting your use. You can stop using Scout and request account deletion by contacting us.

Free workspaces may include advertising when enabled; Paid workspaces are ad-free. Advertisements and external links are not endorsements. The available paid offer and its price, billing interval and cancellation terms are shown before purchase.

Your legal rights

Nothing in these terms excludes or limits rights or remedies that cannot lawfully be excluded, including applicable rights under New Zealand consumer law. If you have a problem with the service, contact us so we can work through it.

These terms are intended for a service used in New Zealand. We will publish revisions here with an updated date and communicate material changes affecting account holders.